Help Center
nupk Frequently Asked Questions
Find answers to all your questions here — from opening an account to bonuses, deposits and withdrawals, and responsible gaming.
If a question comes to mind while using nupk, this page is your first stop. Below we have arranged detailed answers to more than 20 questions across five topics — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you cannot find an answer, contact our 24/7 live chat support — help is available in Bengali.
Account
Account and Registration
See the questions below for new membership or any account-related issues.
To open an account at nupk, you need an active mobile number and a valid national ID card or passport. The registration process is completed entirely online and takes just a few minutes. Registering with accurate information will prevent any issues during verification later. Only one account can be opened per mobile number.
You must be at least 21 years old to open an account and play at nupk. This is a strict rule, and providing false information during age verification may result in the account being closed. We are committed to ensuring responsible gaming.
Click the "Forgot Password" option on the login page and enter your registered mobile number. A verification code will be sent to your number. Use the code to set a new password. If you have any trouble, contact nupk support directly via live chat.
No, having more than one nupk account under one person's name or on a single device is not allowed. If multiple accounts are detected, all of them may be closed and any balance held may be cancelled. This rule is strictly enforced to ensure a fair playing environment.
KYC verification is generally completed quickly when clear and correct documents are submitted. You will be notified after the nupk team reviews your documents. Uploading clear photos of the front and back of your ID card or passport along with a selfie speeds up the process.
Payment
Deposits and Withdrawals
Find answers here about deposits and withdrawals via bKash, Nagad, and Rocket.
Deposits from bKash to a nupk account are usually reflected instantly. The funds will appear in your gaming wallet within seconds of making the payment. Occasionally there may be a brief delay due to network issues — if that happens, let us know via live chat.
The minimum deposit amount at nupk by any method is ৳200. For withdrawals, the minimum amount is ৳800. Deposit or withdrawal requests below these limits will not be processed. Make sure you have sufficient balance before submitting a withdrawal request.
Withdrawal requests at nupk are generally processed within 5 to 30 minutes. If KYC verification is complete and there are no issues with your account, the funds will reach your bKash, Nagad, or Rocket within that time.
nupk does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set according to the respective mobile banking service's policies. Check the relevant service's app for exact amounts.
Go to the nupk cashier page, select "Deposit", and choose the Nagad option. Enter the amount and send the payment to the Nagad number displayed. Save the payment reference number. Once confirmation is received, the balance will be added to your wallet. Contact live chat if you have any issues.
A withdrawal may be cancelled if KYC verification is incomplete, wagering requirements have not been met, there is unusual activity on the account, or the requested amount is below the minimum. Contact nupk live chat support to find out the reason for a cancellation and to resolve it.
Gameplay
Games and Rules
Learn about cricket betting, slots, live casino, and playing on mobile.
To bet on BPL matches at nupk, go to the cricket section and select a current or upcoming match. Click on your preferred market from the available options such as match winner, top batsman, total runs, wickets, and more, then enter an amount and confirm the bet slip. In-play betting is also available on live matches.
RTP, or Return to Player, is a percentage that shows how much of the total amount wagered by players a game returns over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. However, this is only a long-term average — results in any single session may vary. Each spin in a game is controlled by a Random Number Generator (RNG).
Yes, nupk is fully mobile-friendly. The site works well on any Android or iOS smartphone browser — no separate app download is needed. Slots, live casino, and cricket betting can all be enjoyed with a mobile-optimized experience.
Regular or RNG casino games are run by computer software and can be played at any time. In live casino, real dealers conduct the games via video streaming — giving you the feel of participating directly in roulette, blackjack, baccarat, or live shows. nupk offers live games from top providers such as Evolution Gaming and Ezugi.
All slots and table games at nupk are supplied by tested and certified providers — such as PG Soft, Pragmatic Play, JILI, and Spribe. These games use RNG verified by independent third-party auditors. Ensuring fair play is a core principle of our platform.
Offers
Bonuses and Promotions
Learn about the welcome bonus, wagering requirements, and the VIP program.
After opening a new account, nupk automatically gives a 100% bonus up to ৳20,000 on your first deposit. For example, if you deposit ৳1,000, you will receive a total of ৳2,000. No separate code is needed at the time of the first deposit — the bonus is added directly to your account.
A wagering requirement means you must wager a set amount before you can withdraw the bonus funds. The wagering requirement for nupk's welcome bonus is 25 times. That means if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in wagers before withdrawing. Once the requirement is met, you can withdraw.
The nupk VIP program has three tiers: Bronze, Silver, and Gold. You can move up through the tiers automatically based on regular play and activity. Bronze members receive up to 0.3% cashback per week, Silver members up to 0.5%, and Gold members up to 0.8%.
Cashback for VIP members is calculated each week and credited to the account at a set time. The cashback amount depends on your VIP tier and your gaming activity for that week. Your account needs to be active to receive cashback.
Each bonus has its own validity period, which is stated in the bonus offer details. For the welcome bonus, wagering requirements must be completed within the specified time. If the requirements are not met before the expiry, the bonus may be cancelled. See nupk's terms and conditions for details.
Security
Security and Responsible Gaming
Learn about the protection of your account and information, and healthy gaming habits.
Yes, nupk uses SSL encryption technology to keep all personal and financial information secure. Your data is never shared with third parties without permission. Read our privacy policy for more details.
Yes, nupk offers a self-exclusion feature. You can suspend your account for a specific period or permanently. Contact the support team via live chat to use this feature. We support responsible gaming.
Spending beyond your budget, repeatedly playing to recover losses, neglecting family or work — these can be signs of addiction. If you see yourself or someone close to you in this situation, contact nupk live chat support right away. You can also find detailed guidelines on our responsible gaming page.
Yes, you can set daily, weekly, or monthly deposit limits to keep your spending in check. Contact the nupk support team to set or change these limits. Playing responsibly keeps your experience enjoyable in the long run.
nupk is strictly prohibited for anyone under 21 years of age. Age is verified when accessing the platform and confirmed during the KYC process. Parents can use parental control software to prevent minors from accessing this site.
Direct Help
More questions? We are always here
Live Chat
Support is available in Bengali 24 hours a day, 7 days a week. Live chat is the fastest way to get an instant answer.
Email Support
For detailed issues, email us at: [email protected] — we will reply as soon as possible.
Help Center
For more in-depth information, see our about us and responsible gaming pages.
Still have questions? Contact support
Our expert support team is available 24/7 in Bengali, ready to answer any of your questions.