nupk Terms and Conditions

nupk (https://nupk.cam) operates an online gaming platform for users in Bangladesh. These terms and conditions ("Terms") apply to the use of any service on the platform.

By accessing our website, registering, or participating in any game or betting activity, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use our platform.

This platform is for users aged 21 and above only. Minors are strictly prohibited from opening an account or playing any game.

2.1 Registration Requirements

To open an account at nupk, you must meet the following conditions:

• You must be at least 21 years old.
• You must provide accurate and genuine personal information.
• Each person may operate one account only.
• You may not operate an account on behalf of another person.
• The identity document you use to register must be your own.

2.2 Identity Verification (KYC)

nupk reserves the right to verify your identity at any time. A national ID card, passport, or other government-issued document may be requested. If the required documents are not provided, the account may be temporarily suspended.

2.3 Account Security

It is entirely your responsibility to keep your account password and login details confidential. If you suspect unauthorized access to your account, notify our support team immediately. You are responsible for any transactions made using your credentials.

3.1 Deposit Rules

bKash, Nagad, and Rocket can be used to deposit funds at nupk. The minimum deposit amount is ৳200. Deposits are generally credited to your account instantly.

• Minimum deposit for all payment methods: ৳200.
• When depositing, you must use a payment account registered in your own name.
• Deposits through third parties are prohibited.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 5–30 minutes. In some cases, additional identity verification may be required before a withdrawal request is approved.

• Minimum withdrawal for all methods: ৳800.
• Withdrawals can only be made to a payment account registered in your own name.
• Withdrawals may be on hold if bonus wagering requirements have not been met.

3.3 Currency

All transactions on the nupk platform are completed in Bangladeshi Taka (BDT / ৳).

4.1 Welcome Bonus

nupk offers new members a 100% bonus on their first deposit, up to ৳20,000. Specific conditions must be met to claim this bonus.

4.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means you must wager 25 times the bonus amount before a withdrawal can be made.

• Wagering requirements must be completed within the set time limit after claiming the bonus.
• Some games may not contribute fully toward wagering requirements.
• If bonuses are claimed from multiple accounts, both accounts will be cancelled.
• If bonus abuse is proven, the bonus and related winnings may be voided.

4.3 VIP Program

nupk has three VIP tiers: Bronze, Silver, and Gold. Bronze members can receive up to 0.3% weekly cashback, Silver members up to 0.5%, and Gold members up to 0.8% weekly cashback. It is possible to advance to a higher tier through regular activity.

4.4 General Terms for Promotional Offers

• Each promotional offer may have its own specific terms.
• nupk reserves the right to modify or cancel any promotional offer at any time.
• Multiple bonuses cannot be claimed at the same time unless specifically stated.

5.1 General Betting Rules

nupk offers slot games, live casino, cricket betting, and other gaming services. Each game has its own rules, which are detailed on the relevant game page.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is cancelled due to a technical error, the bet amount will be refunded.
• If cheating or dishonest methods are found in any game, the account will be cancelled.

5.2 Cricket and Sports Betting

Bets can be placed on various cricket events including BPL, IPL, T20 World Cup, and ICC tournaments. If an event is cancelled or postponed, the outcome of bets will be determined according to the specific rules.

5.3 Technical Issues

nupk will not be held responsible if a game is interrupted due to server outages, internet disconnection, or any other technical reason. However, a fair resolution will be sought in such cases.

6.1 Prohibited Activities

The following activities are strictly prohibited:

• Operating multiple accounts.
• Registering with false information or another person's information.
• Placing bets strategically to abuse bonuses (bonus abuse).
• Money laundering or illegal financial flows.
• Playing games using software, bots, or automated tools.
• Colluding with other users to gain unfair advantages.
• Attempting to find security vulnerabilities in the platform.

6.2 Consequences of Account Cancellation

If any of the above prohibited activities are proven, nupk reserves the right to close the account immediately, void any winnings, and withhold deposited funds.

nupk gives the highest priority to responsible gaming. We believe online gaming is for entertainment only — not as a source of income.

• You can set your own deposit limits or loss limits for yourself.
• A self-exclusion option is available, temporarily or permanently.
• If you have a problem with gaming addiction, please inform our support team.

For more details, visit our Responsible Gaming page.

All content on the nupk platform — logos, graphics, text, software, designs — is the intellectual property of nupk or its suppliers. Reproduction, distribution, or modification of these without written permission is prohibited.

• You may access the platform for personal use only.
• Using any content for commercial purposes is strictly prohibited.

We are committed to keeping your personal data secure. Details on data collection, storage, and use can be found in our Privacy Policy.

• Your data is not sold to third parties.
• All transactions are secured with SSL encryption.
• For identity verification purposes, information may be shared with relevant service providers.

nupk is not responsible for:

• Loss caused by your internet disconnection.
• Loss caused by system errors of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).
• Theft of your account information — if it occurs due to your own negligence.
• Force majeure situations (natural disasters, cyber attacks, government orders, etc.).

In any situation, nupk's total liability is limited to the amount you deposited in that month.

11.1 Complaint Submission Process

If you have any dispute or complaint, please contact our support team first. Support is available 24/7 in Bengali via live chat or email.

• After a complaint is submitted, nupk will try to resolve it as quickly as possible.
• In disputes over game results, server logs will be considered final evidence.

11.2 Applicable Law

These Terms and your relationship with nupk will be governed by applicable law. Negotiation will always be prioritized to reach a fair resolution between both parties.

You may request to close your account at any time through our support team. Any pending withdrawals will be settled before the account is closed, but bonuses with pending conditions will be cancelled.

nupk also reserves the right to close an account without prior notice in the following cases:

• In the event of a breach of these Terms.
• If evidence of fraudulent activity is found.
• Upon instruction from law enforcement authorities.
• In the case of a long-term inactive account.

nupk reserves the right to update these Terms at any time. For significant changes, you will be notified through the platform or by email. Continued use of the platform after updated Terms are published means you have accepted the revised Terms.

The latest effective date of these Terms is shown at the top of the page. A copy of the previous version is kept and can be provided upon request.

If you have any questions or comments about these Terms, please contact our support team:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

For more information, visit our FAQ page or go to the About Us page.