nupk's Privacy Policy
Your personal information is of the highest importance to us. Read this policy for full details on how we collect, store, and protect your data.
Last Updated: January 2026
nupk uses full SSL encryption to keep all your information secure. Please read this privacy policy carefully — it defines your rights and our responsibilities.
Introduction and Scope
This privacy policy ("Policy") applies to the nupk platform and all related services. This policy fully describes how the information we collect from you through the nupk website, mobile interface, or any other channel is used, stored, and kept secure.
By using our services, you are considered to have given your consent to this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact the support team.
nupk operates as a trusted online gaming platform for users in Bangladesh. We give your privacy the highest priority and are always committed to protecting your personal information.
What types of information we collect
We may collect the following types of information from you:
2.1 Information Provided Directly
- Full name, date of birth, and national identity card details (for age verification)
- Email address and mobile number (for communication purposes)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers (for processing transactions)
- Username and password provided at the time of account registration
- Documents submitted for KYC (Know Your Customer) verification
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, version, and operating system
- Site visit times, page view information, and usage patterns
- Information collected through cookies and similar tracking technologies
- Login and logout times and session-related information
2.3 Gaming Activity Information
- Betting history, win and loss records
- Deposit and withdrawal transaction details
- Bonus receipt and usage information
- Game activity logs and preferred game categories
Purpose of using information
We use your information for the following legitimate purposes:
- Account management: For creating, verifying, and maintaining your account.
- Service delivery: For providing gaming services, bonuses, and promotional offers.
- Transaction processing: For successfully completing deposit and withdrawal requests.
- Communication and support: For customer service, technical support, and sending important notifications.
- Security and fraud prevention: For detecting and preventing unauthorized access and fraudulent activity.
- Responsible gaming: For identifying signs of potential addiction and providing support when needed.
- Legal compliance: For complying with applicable laws and regulatory requirements.
- Service improvement: For analyzing user experience and improving platform quality.
Information Storage and Protection
nupk applies industry-standard technical and administrative measures to protect your information. Our security measures include:
4.1 Technical Protection
- Use of 256-bit SSL/TLS encryption technology for all data transmissions.
- Database encryption and secure server infrastructure.
- Regular security audits and vulnerability testing.
- Two-Factor Authentication facility.
- Firewall and intrusion detection systems.
4.2 Administrative Protection
- Only authorized staff will be able to access your personal information.
- All staff receive regular training on data protection.
- Staff accountability is ensured through confidentiality agreements.
4.3 Data Retention Period
We retain your information only for as long as it is necessary or there is a legal obligation. Even after an account is closed, certain information may be retained for a specified period in accordance with legal requirements.
Sharing information with third parties
nupk does not sell or rent your personal information to any third parties. However, information may be shared in the following limited circumstances:
- Service providers: With payment processors (bKash, Nagad, Rocket), game software suppliers, and technology infrastructure providers — only the information necessary for service delivery.
- Legal requirements: In response to a court order, government directive, or a lawful request from a law enforcement agency.
- Fraud prevention: With relevant authorities to prevent money laundering or fraud.
- Business transfer: In the event of a company merger or acquisition, with prior notice to you.
When sharing information with third parties, we ensure that they also follow an equally high standard of data protection policy.
Cookie Policy
We use cookies and similar technologies on our website. Cookies are small text files stored on your device.
6.1 Types of cookies we use
- Essential cookies: Indispensable for the core functionality of the site — login sessions, security, and performance.
- Functional cookies: For remembering your preferences and settings.
- Analytics cookies: For understanding site usage and improving service quality.
6.2 Cookie Control
It is possible to disable cookies from your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the site.
Your Rights
As a user of nupk, you have the following rights:
- Right to access information: You may request to know what information we are storing about you.
- Right to correct information: A request to update or correct your inaccurate or incomplete information.
- Right to delete information: In certain circumstances, you may request that your information be deleted.
- Right to restrict processing: A request to restrict the processing of your information in specific cases.
- Right to object: You may object to specific uses of your information.
- Right to data portability: A request to receive your information in a structured format.
- Right to withdraw consent: Any permission given on the basis of consent may be withdrawn at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.
Protection of Minors
nupk strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If a minor creates an account using false information, the account will be closed immediately upon detection and all associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Changes to the Policy
nupk may update this privacy policy from time to time. For any significant changes, we will:
- Publish a notice on the website.
- Update the "Last Updated" date at the top of the policy.
- Send a notification to your registered email if necessary.
Continuing to use the service after changes are made will be considered as your consent to the updated policy. We therefore recommend reviewing this policy regularly.
International Data Transfers
Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure it remains protected to the same degree under this privacy policy.
We only work with third parties that can provide adequate data protection assurances and operate within the applicable legal framework.
Responsible Gaming and Data Protection
We analyze your gaming activity data to ensure responsible gaming. If any unusual pattern is detected, our support team may contact you.
This data analysis is done entirely for your well-being — not for any advertising or commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact us:
Data Protection Contact
Let us know about any concerns you have regarding the protection of your information. We are committed to responding quickly and effectively.